Tel: 01523 19 20 27 (pager)

E-mail [email protected]

Personal Profile:

Highly numerate and hard working young man, currently working for the Royal Bank of Scotland. Has experience of working in customer service dealing directly with personal and business customers over the telephone fulfilling their everyday banking requirements. Equally comfortable with manual or computerized systems. Is confident and very outgoing: a flexible team worker who learns quickly and enjoys using his initiative. Currently seeking work to support his family and expand experience. Happy to work flexible hours and to travel.

Accountancy/Banking Experience through Barclaycard

*Handling from start to finish enquiries from customers concerning existing and new accounts (including outbound calls as necessary to customers and branches, and completion of workflow) with minimal reference to team leaders.

*Identifying customers needs and providing information on a range of the Bank�s products and services. Also recognizing sales opportunities and actively selling a defined range of the Bank�s products within agreed guidelines

*Resolving customer complaints and escalating as necessary

*Contribute/assist in championing the need for continuous improvement

*Being an active member taking on additional responsibilities and supporting others as and when necessary to the delivery of excellent customer service

*Maintain awareness of service levels and deliver consistently to service standards

*Achieve all productivity targets, to include accurate and efficient administration of relevant paperwork and post call �wrap up�

*Keep up to date with product knowledge to ensure that customers receive accurate and consistent information

Retail Sales & Shops Management Skills:

Three years retail experience including;

*Checkout experience

*Forecasting and ordering stock on a weekly basis

*Visual and purchase merchandising

*Providing weekly stock reports, downloading stock information to a mainframe system: filing and maintenance of sales records

*Confident to approach and help customers, able to handle complaints and refunds

*Responsible for opening and closing of shop, cashing up

*Dealing with prescriptions, giving medicine and taking order for film processing

Qualifications:

September 1996 to June 1997

Mphys Medical Physics

University of Salford, England

September 1993 to June 1996

Birmingham, England

September 1989 to June 1993

Birmingham, England

4 years full clean driving license

Work History:

October 1998 to March 1999

Customer Accounts Manager

Barclaycard, Manchester

July 1998 to March 1999

Accounts Card Associate

Selfridges&Co, Manchester

September 1997 to June 1998

Healthcare Assistant

Boots the Chemist, Manchester

May 1997 to August 1997

Supervisor & Account Assistant

Zam Zam Clothing, Birmingham

References available on request.

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